Everything youneed to know

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Below are some of our customers most frequently asked questions.
Have one that’s not listed below? Drop us an email and we’ll get back in touch.

What is your gift card and gift voucher policy?

Our gift cards and gift vouchers are valid for a period of 12 months from the date of purchase and cannot be redeemed after this period. Walwick Hall reserves the right to update and change the terms and conditions of our gift cards and gift vouchers at any time and will review gift card queries on an individual basis. This includes times of closure forced upon us due to Government Restrictions and Acts of Nature.

What are your Check In and Check Out times?

Guests are available to check in with us from 2pm on arrival day. Check out is 11:00 on departure day. Late check out times can be pre arranged with our reception team.

What is your cancellation Policy?

Any bookings made on a flexible rate for 1 room for 1 night are required to provide card details on booking for a guarantee. Any cancellations received within 48 hours prior to check in (14:00 GMT) the total balance of your stay will be charged. There is no charge for cancellations outside of the 48 hours.

Any bookings for more than 1 night will be automatically be charged a 20% deposit on booking. All deposits are non-refundable & non-transferable. If a cancellation is made within 7 days of your arrival date the first night accommodation will be charged. Any cancellations made within 48 hours prior to your check in time (14:00 GMT) will result in being charged the full amount for their stay.

Multi-room bookings (2 or more rooms) for 1 night or more will automatically be charged 20% deposit on booking, even if booked on separate lines this still equates to a multi night stay. All deposits are non-refundable & non-transferable. If a cancellation is made within 7 days prior to your arrival date you will be charged 75% of the booking. If a cancellation is made within 48 hours prior to your check in time (14:00 GMT) full payment for the stay will be charged.

Any bookings made on a ‘prepayment/offer’ package are paid for in full at the time of booking. All rates which have been prepaid have a non-refundable & non-transferable cancellation policy.

In the event of a no show for any bookings, the total balance of your stay will be taken.

Covid-19 

The current coronavirus pandemic and subsequent government restrictions are out of the control of both Walwick Hall and our guests.

Where government guidelines force the full or partial closure of our restaurant or hotel then any bookings and deposits will become fully transferable to a future date and supersede the specific booking terms and conditions of any individual reservation.

Should the future date carry higher charges for products or services then the additional amounts will need to be paid as part of the normal deposit process. For example; should a midweek booking be cancelled and then re-booked at a weekend, then additional charges will apply.

Is there an out-of-hours contact?

Our reception is manned 24hrs a day, 7 days a week.

What is provided in guest rooms?

Each of the traditionally-decorated bedrooms at Walwick has its own distinctive character. But, all benefit from daily housekeeping and the finest fixtures and fittings.

• Fully Carpeted Bedroom
• Kingsize Beds
• Hanging Space and Hangers
• Desk Area
• Desk Chair
• Illy Coffee Machine
• LCD TV
• Fluffy Robes and Slippers
• Marble Bathrooms
• Luxury Bathroom Products

Do I have to be a resident in the hotel to enjoy the use of the Dining Room and Bar?

No, Non Residents are more than welcome to join us for Breakfast, Afternoon Tea and Dinner. Afternoon Tea must be booked either by our website www.walwickhall.com or by calling our reception team on 01434 620 156.

Can I bring my dog to Walwick Hall?

Unfortunately, dogs are not allowed on the Hotel premises, however we have four self-catering suites at Chesters Stables which are suitable for guests to bring their dogs.

Do you have Disabled/Accessible Rooms and Facilities?

Yes we access for our Disabled guests as well as Accessible toilets and bedrooms, which can be accessed via our lift. If you do have any questions about this please do contact our reception team who will be more than happy to assist.

Are children allowed at Walwick Hall?

Of course! We welcome families. Let your children explore our grounds and our outdoor play area. Children can use the swimming pool at set times of the day (before 10 am and between 5pm and 7pm) when accompanied by an adult. We have a children’s menu available too as well as our very own colour in the iconic Walwick Hall Stag packs. For booking purposes, children are those aged 12 years old and under – those older than 12 are classed as adults.

Is the Spa just for residents?

No, we offer treatments for non residents too, please call our reception team on 01434 620 156 who will direct your call to our Spa team to discuss treatments and for you to book.

Can self-catered guests book a meal in The Dining Room?

Of course! We welcome our guests from Chesters Stables to book and dine with us in The Dining Room. Please note, however, that guests must pay for dining at the Hotel at the time of their booking, and this cost cannot be transferred to their units.