Our reception is manned 24hrs a day, 7 days a week.
Below are some of our customers most frequently asked questions.
Have one that’s not listed below? Drop us an email and we’ll get back in touch.
What is your gift card and gift voucher policy?
Our gift cards and gift vouchers are valid for a period of 12 months from the date of purchase and cannot be redeemed after this period. Walwick Hall reserves the right to update and change the terms and conditions of our gift cards and gift vouchers at any time and will review gift card queries on an individual basis. This includes times of closure forced upon us due to Government Restrictions and Acts of Nature.
What are your Check In and Check Out times?
Guests are available to check in with us from 2pm on arrival day. Check out is 11:00 on departure day. Late check out times can be pre arranged with our reception team.
What is your cancellation Policy?
For bookings of one or two rooms for one night only, a credit or debit card will be required to secure your reservation. There will be no cancellation charge if a booking is cancelled up to 24 hours before the date of your arrival. If your booking is cancelled later than this, or in the case of a no-show, the full amount due for your stay will be charged.
The cancellation period for multiroom bookings of one night only is 7 days. Should the booking be cancelled within 7 days prior to arrival, the cost of one night of every room will be charged. A booking of three or more rooms is classed as a multiroom booking.
Bookings for more than one night have a cancellation period of 7 days. Should the booking be cancelled within 7 days prior to arrival, 75% of the total cost of the stay will be charged.
A 20% payment may be taken at any time prior to the arrival date for multiroom bookings and bookings that are 3 days or longer. If no cancellation notice is received then the full cost of the stay will be charged.
For bookings at Chesters Stables a 25% deposit will be taken at the time of booking. Bookings made within 6 weeks of arrival will result in full payment at the time of booking. Balance will be due 6 weeks prior to arrival and will be taken automatically from the card supplied. A courtesy email will be sent as a reminder prior to payment being taken.
You have 48 hours from point of booking to cancel without penalty. Cancellations after 48 hours will result in loss of deposit or full payment. Bookings may be transferable upon the discretion of the owners but may result in a higher charge due to seasonal pricing and/or suite availability, which will be applied.
The current coronavirus pandemic and subsequent restrictions are out of our control at Walwick Hall and our guests. Where government guidelines force full or partial closure of our restaurant, hotel or Chesters Stables then any deposits and bookings will become fully transferable to a future date and supersede the specific booking terms and conditions of any individual reservation.
Should the future date carry higher charges for products or services then additional amounts will need to paid as part of the normal deposit process. For example, should a midweek booking be cancelled and then rebooked for a weekend, then additional charges will apply. Future dates may have a minimum length stay required.
Is there an out-of-hours contact?
What is provided in guest rooms?
Each of the traditionally-decorated bedrooms at Walwick has its own distinctive character. But, all benefit from daily housekeeping and the finest fixtures and fittings.
• Fully Carpeted Bedroom
• Kingsize Beds
• Hanging Space and Hangers
• Desk Area
• Desk Chair
• Illy Coffee Machine
• LCD TV
• Fluffy Robes and Slippers
• Marble Bathrooms
• Luxury Bathroom Products
Do I have to be a resident in the hotel to enjoy the use of the Dining Room and Bar?
No, Non Residents are more than welcome to join us for Breakfast, Afternoon Tea and Dinner. Afternoon Tea must be booked either by our website www.walwickhall.com or by calling our reception team on 01434 620 156.
Can I bring my dog to Walwick Hall?
Do you have Disabled/Accessible Rooms and Facilities?
Yes we access for our Disabled guests as well as Accessible toilets and bedrooms, which can be accessed via our lift. If you do have any questions about this please do contact our reception team who will be more than happy to assist.
Are children allowed at Walwick Hall?
Of course! We welcome families. Let your children explore our grounds and our outdoor play area. Children can use the swimming pool at set times of the day (before 10 am and between 5pm and 7pm) when accompanied by an adult. We have a children’s menu available too as well as our very own colour in the iconic Walwick Hall Stag packs. For booking purposes, children are those aged 12 years old and under – those older than 12 are classed as adults.
Is the Spa just for residents?
No, we offer treatments for non residents too, please call our reception team on 01434 620 156 who will direct your call to our Spa team to discuss treatments and for you to book.
Can self-catered guests book a meal in The Dining Room?
Of course! We welcome our guests from Chesters Stables to book and dine with us in The Dining Room. Please note, however, that guests must pay for dining at the Hotel at the time of their booking, and this cost cannot be transferred to their units.